Returns and Refunds

Customized gifts and made to order rice jewelry pendant designs available all the time!

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Carefully made with patience and love

Return and Refund Policy

Shipping & Returns

Shipping:

I strive for and am proud of my prompt, efficient service. There is a significant amount of individual attention and time that is focused on each and every order I receive. I ship by United States Postal Service (USPS) and your order will normally be shipped 1 to 2 days after the receipt of your order.

All USPS carriers reserve the right to extend delivery time to residential deliveries. This is beyond my control and USPS charges will NOT be refunded for this reason. You can view schedules and transit times for your delivery zip code by visiting the USPS web-site. I will do my best to provide you with a tracking number for your order.

Returns:

I, A Grain of Good Fortune, guarantee your satisfaction with any goods that you purchase from me. I do understand that you may not like your purchase for some reason. To assure prompt and accurate credit on returned merchandise, I ask that you follow these guidelines, explained below.

Defective Merchandise: All merchandise should be inspected upon receipt. If your item is found damaged, defective or incomplete upon receipt, you may notify me by email at kt.roesener@agrainofgoodfortune.com for an adjustment and/or to be assigned a return product authorization number. Be sure to include appropriate details about your order so I can adequately identify your original order. I will make a satisfactory adjustment on all defective merchandise if I am notified within five (5) days of your receipt date.

To return your order to A Grain of Good Fortune, I must be notified of the return and you must have a return product authorization number. This authorization number is valid for only thirty (30) days from receipt date. No returns will be accepted without notification and an authorization number. If a return is received without a return product authorization number, the shipment may be refused and/or returned to you at your cost.

The authorization number must be clearly written on the outside of the shipping package. If this number is not on your package, it will be refused. Send the product to the return address using your preferred shipping method. If possible, save your tracking number and track your return to make sure I receive it.

All returns must include a written explanation of why it’s being returned and a copy of the invoice or Order Confirmation.

Absolutely NO returns accepted unless the above communication is made. The pendant vials I use are glass and I understand that accidents do happen. If your vial is broken in the case of an apparent accident, I will work with you on replacing it within the communications required in this return statement. Credit will NOT be issued for returned material that has been marked, altered, or abused.

Absolutely NO returns are accepted after thirty (30) days from date of receipt.

Damaged, lost or short shipments should be reported to your USPS or your local carrier office immediately. Then contact me so I can arrange for reshipping the merchandise and place a claim.

As soon as I receive your returned items, I will inspect and process the items. Replacements and refunds will be processed in a timely manner. Please allow one week to receive replacement merchandise. Due to the hand-written, hand-made nature of A Grain of Good Fortune, your replacement pendant is not guaranteed to be exactly like the original. You may find that there is small, but not significant differences between the original and its replacement. Each pendant is 100% one of a kind.

Returns for orders in which the customer ordered incorrectly (for example, incorrect spelling, birthstone color, or dates) will be charged a 20% restocking fee and freight return, since the odds of my being able to resell such a unique piece of art are low. Remember to DOUBLE CHECK YOUR SPELLING and any other personalization prior to submitting your order.

If you need to make a return, and don’t have a return address, please address the package like this:

A Grain of Good Fortune

c/o Katey Roesener

1012 Lowline Spur Rd.

Belgrade, MT 59714

Disclaimer:

Prices subject to change without notice. Clerical or inadvertent pricing errors are not likely, but can happen, and will be dealt with appropriately. Product pictures are for reference only; actual product appearances will vary.

Carefully made with patience and love

Return and Refund Policy

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